SHIPPING & RETURNS

Shipping Policy

At OC Motorsport, we partner with reliable and efficient courier companies to ensure swift delivery of our products. We carefully select the courier based on the size and weight of your order, aiming to get it to you in the shortest possible time.

Please note that all our couriers require a signature upon delivery. We highly recommend that customers make themselves available at their chosen delivery address to ensure a smooth and satisfactory delivery experience.

Exchange Policy

Our return policy extends for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.

Please note that returns cannot be accepted for made-to-order items. Due to our suppliers' terms and conditions, we are unable to process returns for specialized items.

To initiate a return, you will need to provide a receipt/invoice or proof of purchase. Kindly refrain from sending your purchase directly to the manufacturer.

In certain situations, only partial refunds may be granted if applicable. This includes items that are not in their original condition, have been damaged, or are missing parts due to reasons unrelated to our error. Additionally, returns made beyond the 30-day delivery period are also subject to partial refunds.

Please be aware that unwanted returns will incur a 20% restocking fee.

For returns, please ship your items to the following address: OC Motorsport LTD Ivanhurst Industrial Estate, 7 Woodham Rd, Battlesbridge SS11 7QY

Refunds (if applicable)

Upon receiving and inspecting your return, we will promptly send you an email to acknowledge the receipt of your returned item. Subsequently, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, we will initiate the processing and apply a credit to your original method of payment or credit card. Please allow up to 10 working days for the refund to be reflected in your account.

Kindly note that no refunds are applicable for returned made-to-order items.

Late or missing refunds (if applicable)

If you have not received your refund yet, we recommend following these steps for further assistance. First, please double-check your bank account to ensure that the refund has not been credited. Then, contact your credit card company as there may be a delay in the official posting of the refund. It is common for some processing time to be required before a refund is reflected.

If you have completed these steps and have not received your refund, please feel free to contact us at info@oc-motorsport.co.uk. We will be glad to assist you further in resolving the issue.

Sale item refunds (if applicable)

Please note that only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded. We kindly request you to exercise caution when making your purchase and ensure that the item is correct before finalizing your order.

Exchanges (if applicable)

We are happy to replace items if they are defective or damaged. If you need to initiate an exchange for the same item, please send us an email at info@oc-motorsport.co.uk. Additionally, you can ship the item to the following address:

OC Motorsport LTD Ivanhurst Industrial Estate, 7 Woodham Rd, Battlesbridge SS11 7QY

Please reach out to us via email, and we will guide you through the exchange process.

Shipping

To initiate a return, please mail your product to the following address:

OC Motorsport LTD Ivanhurst Industrial Estate, 7 Woodham Rd, Battlesbridge SS11 7QY

Please note that you are responsible for covering the shipping costs for returning the item. These shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your total refund amount.

Please be aware that the time it takes for the exchanged product to reach you may vary depending on your location.

If you are shipping an item valued over £65.00, we recommend considering a traceable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item without these measures in place.

Essential Information for International Orders

IMPORTANT SHIPPING AND DUTIES/TAXES INFORMATION:

International Orders and Shipping: We gladly accept international orders from customers worldwide, and we offer overseas shipping starting at just £15. The shipping costs will be calculated during the checkout process on our website.

In some instances, particularly for larger volume orders or items not readily in stock, additional shipping fees may be required based on the quotes provided by FedEx or DPD.

Please note that we are currently unable to dispatch full exhaust systems outside of Europe due to the high costs associated with our couriers' quotes.

Duties and Taxes: During the checkout process, you will notice that we have removed the VAT from your order. However, when your order reaches your country's customs, you will be subject to charges imposed by your customs authorities.

Since Great Britain's departure from the European Union, international shipments leaving the UK are liable for duty and tax invoices from our overseas couriers to clear customs and enter your country.

It is important to understand that we are not responsible for any duty and tax invoices issued by our overseas couriers.

Failure to pay these customs fees or provide the necessary information to customs, if required, may result in the return of your order to OC Motorsport. In such cases, any fees incurred for the failed delivery will be the responsibility of the consignee. These fees will be deducted from any refund, if applicable.

Returns of International Orders to OC Motorsport: Due to the complex and costly nature of returns related to BREXIT, we regretfully cannot accept returns for international orders at this time.

For further information or inquiries regarding international orders, please contact us via email at info@oc-motorsport.co.uk.